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Medcare Launches New Healthcare Chatbot

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Medcare today announced the launch of its new “virtual health assistant” chatbots which are set to revolutionise the way patients in the UAE region access healthcare services. The two new health assistants use advanced artificial intelligence (AI) algorithms to learn about the patient in order to personalise responses and give accurate information in real-time.

Distinctive technology means that the Medcare health assistants are the first and only chatbots in the region that allow the patient to manage all aspects of their appointments online including booking, rescheduling and cancelling, permitted by real-time backend database integration. The new technology is also being continually optimized by developers to set it far ahead of competitors; key IT, marketing, call centre and operation stakeholders collaborated in designing the enhanced user journey to ensure a holistic, 360° approach.

Medcare market research found 41% of patients indicated the need for an end-to-end online solution that enables and empowers them to take control of their personal healthcare journey. Real-time database integrations, AI and machine learning have been merged to produce a top-of-the-line chatbot platform with turn-key implementation that has been built upon market predecessors, combining best practices and patient feedback to ensure the Medcare chatbots are more advanced and fully optimized to make the best use of available technology.

The most distinctive feature of the chatbot technology is that it has been humanized to make the health assistants intuitive, patient-centric and patient-friendly. Patients will be able to “talk” to the health assistants and use this new platform throughout their entire healthcare journey. Patients can book, reschedule and cancel appointments online. An advanced algorithm will enable patients to check and analyze their symptoms and match them with the relevant doctor, specialty and Medcare facility location.

Patients can also see lab reports online, check insurance coverage at their convenience and locate the nearest Medcare centre to ultimately optimize the patient journey to receive timely treatment. The new Medcare health assistant AI technologies hold real value in reducing the burden on doctors in primary and secondary care by allowing better organisation of patient pathways and by offering real-time solutions for medical issues.

Recent reports suggest healthcare chatbot interactions will grow to reach 2.8 billion by 2023. Moreover, market research has found the global healthcare chatbot market which was valued at USD 123 million in 2018 is expected to generate around USD 470 million by 2025, with a compound annual growth rate of 21.2%. The dramatic growth in use of AI and chatbots is expected to be reflected in an increase in the UAE region in particular, due to  a high percentage of internet users, increasing digital awareness and government investment into healthcare infrastructure.

Alisha Moopen, Executive Director and CEO, Aster & Medcare Hospitals and Clinics, GCC, “In life, getting to a doctor when you are sick is a stressful experience. When you add to the experience having to call a call centre to schedule an appointment; it’s very frustrating. We, at Medcare, try to put ourselves in the shoes of our patients and to and create an environment, a solution and a system that helps and enables you to have the right information at the right time to help take care of your healthcare needs. We give the power to our patients to make life a bit easier for them in this hectic fast paced world.”

“Today’s empowered healthcare consumer expects technologies to meet them where they are. It is up to healthcare providers to recognise this, integrate capabilities and employ the latest digital technologies available. The advantage with chatbot technology is the ability to combine both human and artificial intelligence to transform customer service, providing an overall seamless experience with optimised productivity and outcome,” she continued.

Andre Daoud, Group Chief Executive Officer of Medcare Hospitals and Medical Centres said, “At Medcare, we continually strive to explore new ways to integrate technology and support the effective care of our patients. We keep our patients at the centre of everything we do, especially in the development of digital tools and services, by running focus groups to understand patient needs and identify any gaps in the healthcare market. Our chatbots were developed as our patients indicated the need for an end-to-end online solution that empowers them to take control of their personal healthcare journey. The chatbots are even being named by our patients through a contest, so they have a real sense of ownership on this project.”

“Our Medcare chatbots are set apart from competitors in the healthcare market as we are implementing novel technology and real-time backend database integration, meaning we are able to offer our patients an advanced end-to-end, patient-centric solution. Other healthcare chatbots in the region only permit appointment requests without real-time integration, so our chatbots are really going to be game-changing,” noted Daoud. “Chatbots and artificial intelligence technology are proving to have huge potential in aiding medical assistance and transforming the healthcare sector” he ended.

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Events

Meta Connect 2022 Date Announced

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Mark Zuckerberg, the CEO and Founder of Meta announced on his Facebook account the official October 11 event date for Meta Connect 2022. In the same post, the CEO also added a new image of Project: Cambria, the long-awaited follow-up to the Meta Quest.

Meta Connect, formally Facebook Connect, is an annual online showcase event highlighting the firm’s technology updates and roadmaps. Last year’s event was exceedingly notable because the Menlo Park-based firm publicly rebranded itself as Meta for the first time.

The event also saw Meta refocusing away from its social media foundations, moving the firm towards immersive Web3 technology and software. The Menlo Park-based firm set out its goals to create new XR technology and claim a foothold on the Metaverse.

The popularity of Metaverse technology has sky-rocketed thanks to last year’s Connect event. During the showcase, the firm introduced its vision of the Metaverse as an immersive social space where users can work and socialise.

Since the event, the firm has debuted its Horizons Metaverse globally. The Menlo Park-based also uses the fledging service as a testbed where budding immersive developers can design and distribute Metaverse content. The firm also supports Horizon developers with a series of XR funds and boot camps.

Meta Connect, formally Facebook Connect, is an annual online showcase event highlighting the firm’s technology updates and roadmaps. Last year’s event was exceedingly notable because the Menlo Park-based firm publicly rebranded itself as Meta for the first time.

The event also saw Meta refocusing away from its social media foundations, moving the firm towards immersive Web3 technology and software. The Menlo Park-based firm set out its goals to create new XR technology and claim a foothold on the Metaverse.

The popularity of Metaverse technology has sky-rocketed thanks to last year’s Connect event. During the showcase, the firm introduced its vision of the Metaverse as an immersive social space where users can work and socialise. Since the event, the firm has debuted its Horizons Metaverse globally. The Menlo Park-based also uses the fledging service as a testbed where budding immersive developers can design and distribute Metaverse content. The firm also supports Horizon developers with a series of XR funds and boot camps.

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Gadgets

Bytedance Reveals Full Pico 4 XR Headset Specs

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Pico Interactive has revealed in a tweet on Thursday its upcoming Pico 4 headset along with a series of specifications for the head-mounted display (HMD).

The tweet shows the following features along with updates on the company’s website:

  • 5300 mAh high-capacity battery
  • Qualcomm Snapdragon XR2 processor
  • Adreno 650 graphics processing unit (GPU) and 8 GB of RAM
  • Ultrawide pancake optics with a 105-degree field of view (FoV)
  • Colour passthrough mixed reality (MR) visuals
  • Motorised Interpupillary Distance adjustments of 62-72 millimetres
  • 4K+ Super-Vision Display of 4320 x 2160
  • 6 degrees of freedom (DoF) with submillimetre positioning and millimetre tracking accuracy
  • High-Fidelity spatial audio
  • Hypersense haptic controllers with vibrations from 50Hz to 500Hz
  • Weighing at just 586 grammes with its strap included, the standalone device can also tether to gaming PCs for top virtual gaming experiences at 90Hz refresh rates and 1200 pixels per inch (PPI).

Pico’s SLAM infrared optical positioning system also taps the headset’s visual sensors for tracking body positions and movement for added precision. Additional features include a PICO motion tracker with 3DoF positioning for monitoring legs, arms, and other body placements for lifelike motion capturing.

Pico’s PICO OS 5.0 will also integrate TikTok social media posting for communication and updates with online friends in real-time, along with sharing VR video feeds. The software’s Pico Video app will also provide avatar-based VR concerts, 6DoF interactive films, theatre, live interest, and other experiences.

The OS will also include Sports Centre, which leverages the company’s CalSense fitness algorithm for accurate calorie management and workout routines. It will also provide data statistics, workout plans, and social workout connectivity with other users.

The Beijing-based firm will launch for purchase across South Korea, Japan, Spain, France, the United Kingdom, Germany, Italy, and many other European spots, but has not yet pinned a US release date and aims to open sales in Singapore, Malaysia, and China at later dates, according to reports. According to resellers, the device will cost £379 and £449 for the 128 GB and 256 GB models, respectively.

The news comes after Pico teased audiences with fresh announcements on the Pico 4 via TikTok and YouTube, noting that the upcoming headset would likely target consumers and enterprises. Formerly titled Project Phoenix, previous data from US Federal Communications Commission (FCC) filings revealed the standalone device used an Android Q OS and Qualcomm processors, among others.

Pico also released its Neo3 Link headset in late May for £399, with preorders shipping in early June. The headset has been widely seen as a direct competitor to the Meta Quest 2, with the most recent device challenging Meta Platform’s upcoming Meta Quest Pro, or Project Cambria enterprise-level headset.

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Gaming

World War 3 Launches in Open Beta Test in MENA and Turkey on September 29th

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The 4 Winds Entertainment (T4W) announced the launch of the open beta of their first major game World War 3 in MENA and Turkey. The open beta is a major milestone for the team involved, which first starts with a switch to a free-to-play model on Steam, but also the launch of the MENA servers, full localization in Turkish and Arabic including voiceovers, and a handful of local currencies supported.

World War 3 launches in Open Beta Test (OBT) starting September 29, with a head start for Closed Beta Test owners on September 26, together with a new content update, a reworked Smolensk map, and a transition to a free-to-play distribution model on Steam.

Developed by The Farm 51, World War 3 is a tactical online multiplayer FPS where the world is your battleground. Outgun the enemy in thrilling, team-based skirmishes with a vast arsenal of weapons, vehicles, gadgets, and drones at your disposal.

“As T4W, our approach to this game, and every upcoming project we have in development, is to use games as a cultural bridge between underserved regions and the rest of the world.” Said Steven Huot, CEO of The 4 Winds Entertainment. “We wanted to make sure local players experience the game to the same extent as any global one, with the inclusion of local servers, localized content.”

With World War 3, the studio has combined its signature tactical gameplay and playable realism and worked hand in hand with the team at The 4 Winds entertainment to create in-game customization options that resonate with the regional players including an initial batch inspired by modern Turkish and Arabic militaries.

The game is rated GCAM 18+, NMC 16+, PEGI 16, and ESRB T for Teen.

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