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Samsung Gulf Electronics Opens Customer Service Plaza in Abu Dhabi

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Samsung Gulf Electronics recently launched its state-of-the-art Customer Service Plaza and Lounge in the heart of Abu Dhabi, operated by partner Eros. Strategically located opposite the Abu Dhabi Municipality, the 96 plaza is now open to serve Samsung customers in and around UAE’s capital. The customer service plaza offers comprehensive services to address mobile and tablet repairs, software updates, and mobile phone recycling. Staffed by highly professional Samsung technicians, the centre ensures that customers’ devices receive expert care and attention.

A key highlight of the plaza is the Samsung Lounge, a dedicated space that provides customers with the opportunity to explore, experience and purchase Samsung’s flagship devices across various product categories, including mobiles, TVs, and Soundbars. In addition to repairs and updates, customers can also benefit from the sales & service synergy at the plaza.

Commenting on the opening, Kiran Tewari, Director of Customer Service, Samsung Gulf Electronics, said, “At Samsung, we are driven by a commitment to innovation and delivering unparalleled customer service. The launch of our state-of-the-art Customer Service Plaza in Abu Dhabi marks another significant milestone in our journey. Providing our customers with the best possible service experience is a top priority and the opening of the new plaza is a testament to our unwavering dedication to their satisfaction.”

Ahmad Badri, Director of Eros Group, added, “We are excited to collaborate with Samsung in bringing this advanced Customer Service Plaza to Abu Dhabi. Through this partnership, we aim to enhance the overall customer experience and reinforce our dedication to delivering top-notch service.”

Moreover, customers can purchase the S-Care Extended Warranty directly from the service plaza, offering additional coverage for up to 2 years beyond the standard warranty period. This ensures enhanced protection for their Samsung devices. It also features a dedicated Soundbar Experience Zone, where customers can connect their mobile devices via the SmartThings app and immerse themselves in the latest soundbar technology. For added convenience, the latest service center offers a door-to-door service option, enabling customers to have their devices serviced without leaving the comfort of their homes.

Customers can visit the Samsung Customer Service Plaza daily from 10 AM to 10 PM to experience top-notch service, explore flagship models, and take advantage of the various offerings tailored to meet their Samsung needs.

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Apps

WhatsApp Now Transcribes Voice Messages on Android

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Calling all Android users who dread lengthy voice messages: rejoice! WhatsApp is rolling out voice message transcription to its beta app.

This feature, already available for iOS users since May 2024, is now part of the WhatsApp Beta version 2.24.15.5 for Android. It automatically converts voice messages into text, making it easier and faster to understand conversations.

Currently, transcriptions are supported in five languages: English, Spanish, Portuguese (Brazil), Russian, and Hindi, with more languages promised in the future. Users opting in will need to download an additional data package to ensure all transcripts are generated directly on their devices, maintaining message privacy.

This update brings Android users closer to iOS users in terms of features and highlights WhatsApp’s commitment to improving the overall user experience.

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Gadgets

Apple Detects Spyware Targeting iPhones in Multiple Countries

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Apple has issued a second spyware attack warning to iPhone users in 98 countries, raising concerns about the growing threat to mobile security. This follows a similar alert in April targeting users in 92 countries.

While specific details about the latest attacks remain under wraps, the alert serves as a stark reminder of the evolving threat landscape. India is one confirmed country where users received the notification.

Spyware, a particularly invasive type of malware, can grant attackers complete access to an iPhone, including encrypted messages, audio, and video. The notorious Pegasus spyware from NSO Group is a well-known example.

“Apple detected that you are being targeted by a mercenary spyware attack that is trying to remotely compromise the iPhone associated with your Apple ID -xxx-,” Apple wrote in its new spyware alert.

Adding to the concern, researchers recently revealed the return of LightSpy, a “particularly dangerous” campaign capable of pinpointing a target’s location with “near-perfect accuracy.”

The worrying aspect of these attacks is their ability to exploit “zero-click” vulnerabilities, meaning infection can occur without any user interaction, such as opening a malicious link or attachment.

This highlights the importance of remaining vigilant and following Apple’s security recommendations, which may include updating your device to the latest iOS version.

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Gadgets

Acer Launches Chromebox Mini

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As the digital landscape evolves, businesses are increasingly seeking ways to engage with audiences. Digital signage and interactive kiosks are at the forefront of this trend, with the market expected to reach $30.56 billion by 2028. Acer addresses this demand with mini-PCs designed for digital signage and kiosks. Their Chromebox Mini CXM1 is a secure and reliable mini-PC that can drive up to three displays simultaneously. It’s compact, silent, and features the latest connectivity options like Wi-Fi 6E and Gigabit Ethernet.

Powered by ChromeOS, the Chromebox Mini CXM1 offers fast deployment, automatic updates, and long-term support. Additionally, the cloud-based Google Admin console allows for remote management and customization. The Chromebox Mini CXM1 complements Acer’s existing line-up of digital signage solutions, including Large Format Displays (LFDs). Acer offers LFDs in various configurations, from high-resolution 4K displays to interactive whiteboards. These LFDs seamlessly integrate with the Chromebox Mini CXM1 using a VESA mounting kit.

Acer’s large format displays are designed for consistent performance and stunning clarity. They cater to various needs, including promotional signage, education, and corporate collaboration. With robust management tools and automated security, Acer displays require minimal maintenance, allowing businesses to focus on creating engaging content. Acer’s Chromebox Mini CXM1 and LFDs provide businesses with a comprehensive suite of tools for impactful advertising, information sharing, and customer interaction.

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